Delivery and Returns
How long does it take for an item to be delivered?
The delivery time will depend on the product, however we aim to dispatch your item within 7 working days, and deliver to UK addresses within 7-10 working days. International delivery times will be longer, and will depend on the product and the destination country.
To enable us to process and deliver your items, your contact details will be shared with shippers so where applicable they can provide you with updates on your delivery.
How much is Post & Packing?
Postage and packing (Shipping costs) will depend on the size of the item and the country they are being delivered to. The delivery rates for standard delivery to a UK address start at £5.99, and international delivery from £15.00. The amount will be confirmed once you have entered your shipping address during the checkout process – before making a payment or completing your order. The UK P&P for items is also displayed with products as they feature in our Benham TV programmes. The P&P is shown on the screen, along with the product, its item number and price.
If you order multiple items you will only pay one Postage and Packing Cost- which will be the single item with the highest Post & Packing cost, decided by weight and size.
Where does Benham TV deliver to?
Working with our suppliers we aim to deliver items to all areas served by the Royal Mail. We will be adding different delivery options and these will be displayed at checkout when available.
Do you deliver outside the UKWe can deliver items internationally, although the delivery time and charges will vary according to the type and size of item, and destination country.
Please note, payment of all customs duties, import taxes or other fees is the responsibility of the by person receiving the imported purchase item. The amount to pay will vary from country to country.
How will I know when my item has been shipped?
When your product is despatched, a tracking number will be emailed to you so you track delivery and anticipate a likely delivery date.
Can I return an item?
We hope the items you have bought are great and you wish to keep them. However, we understand sometimes this is not the case. Under the consumer contract regulations act you have the right to cancel your order if you inform us within 14 days of receiving an item and we receive the goods in a saleable condition within 14 days of notification.
If you wish to return an item, please first email us on email@example.com or call us on 01303 762 050. All returns require a Returns Approval Number (RAN).
Please provide your name, telephone number, invoice order number as proof of purchase, and state reason for requesting the return (faulty, unsuitable, damaged, exchange, wrong item, unwanted).
To be eligible for a refund, your item must be unused and in the same condition that you received it. Please do not send your purchase back to the manufacturer. Please return the item to us with its original packaging and sufficiently well packaged to reduce the risk of it being damaged during transit. Special attention must be given to the return of any collectable items, which by their nature are rare and valuable items. They must be returned in the same condition they were received.
You will be responsible for paying for your own shipping costs for returning your item – except if you were sent the wrong item, or the item is faulty. Original shipping costs are non-refundable.
Please allow up to 14 Working days for receipt of any replacement product. Overseas shipments can take longer.
If you are sending an item over £25, we recommend you use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Any returned item will be inspected before offering a replacement or refund. If the item is found to have been used, handled, damaged or tarnished in any way which affects its resale value, we will reduce or cancel the amount to be refunded. You accept that the final decision on returns and refunds rests with Benham TV.
We will email you to notify you of the decision. Upon approval, your refund will be processed, through your original payment provider, within 14 days.
What if my item arrives damaged or faulty?
Please see Returns Policy above.
What if my item has a part missing?
Please email us within 14 days of receiving an item, on firstname.lastname@example.org giving your name, invoice order number and explain what part is missing. Please retain the original packaging and we will respond with how we can help regarding a replacement or refund.
What is your returns address?
Before making a return please contact us on email@example.com or telephone 01303 762 050 for details of where to send your items.
What if I’ve changed my mind, how long do I have before returning a product.
You have up to 14 days from the receipt of goods to notify us that you wish to return a product.
Please see Returns above.
Can all items be returned?
Yes, all our products can be returned.Special considerations apply to collectables - which must be returned in mint condition, exactly as they were supplied.
How long does it take to process a return and refund?
Upon receipt of the returned item(s) it will be checked to ensure that it is in re-saleable condition before a refund will be authorised. We will update you by email on the status of your return/refund. Refunds will be processed within 14 days of approval, through your original payment method.
If you have been notified a refund has been processed, please allow up to 5 working days for it to clear your bank of card provider. If you have not received your refund in the stated timescale, please contact us at firstname.lastname@example.org
How can I contact Benham.TV
Email us on email@example.com or call us on 01303 762 050
Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute. Calls from landlines and mobiles are included in free call packages. If you are unsure of your call charges, we recommend contacting your provider before calling us.